Last updated: June 2026
This website and the services described below are operated by Sarah FryJones, trading as Sarah FryJones and The Online Office ("we", "us", "our"), 1 Heritage Mews, St Johns Street, Whitchurch, SY13 1UJ.
For data protection purposes, Sarah FryJones is the controller of the personal data described in this policy. If you have any questions, contact us at [email protected].
We may collect:
| Purpose | Lawful basis |
|---|---|
| Delivering services you've booked or purchased (clarity calls, tech support, courses, membership) | Performance of a contract |
| Processing payments and managing your account | Performance of a contract / legal obligation |
| Sending updates, resources, or marketing (only if you've opted in) | Consent |
| Improving our website and services through analytics | Legitimate interests |
| Keeping financial records | Legal obligation |
You can withdraw consent for marketing at any time, and this won't affect any service you've already paid for.
We do not sell or trade your personal data. We only share it with trusted service providers where necessary to deliver our services, such as payment platforms, email marketing systems, and the platforms that host our courses and community.
Some of the platforms we use (including Stripe, PayPal, and Go High Level) may store or process data outside the UK. Where this happens, we rely on appropriate safeguards, such as providers' own UK/EU data protection certifications or standard contractual clauses, to make sure your data stays protected to UK standards.
We keep your data only as long as necessary for the purpose it was collected, or to meet legal obligations. As a general guide:
Our site uses cookies. Essential cookies are needed for the site to function and are always active. Analytics and functional cookies help us understand site usage and improve your experience; you can opt out of these at any time via the cookie settings on our site.
Your information is stored securely using industry-standard platforms and access controls.
You have the right to:
If you think we've got something wrong with your data, contact us first at [email protected] and we'll do our best to sort it out. We'll acknowledge your complaint within 30 days, investigate without unreasonable delay, keep you updated, and let you know the outcome.
If you're not happy with how we've handled it, you also have the right to complain directly to the UK's data protection regulator, the Information Commission, at ico.org.uk.
Our website or emails may include links to external websites. We're not responsible for their privacy practices, so please check their own policies.
We may update this policy from time to time. The latest version will always be available on our website.
Questions about this policy or how we handle your data: [email protected]
Last updated: June 2026
These terms apply to all services provided by Sarah FryJones, trading as Sarah FryJones and The Online Office ("we", "us", "our"), to clients and members ("you", "your"), all of whom engage with us in a business-to-business capacity. By booking a service, purchasing a course, or joining the membership, you agree to these terms.
We provide marketing and digital support services, including clarity calls, tech support, courses, and The Online Office membership community.
Fees for services are as quoted or displayed at the time of booking or purchase. Payments are processed securely via Stripe or other listed providers; we don't store your card details. Invoices are payable within 3 days of issue.
Memberships are billed monthly, and you're welcome to cancel at any time through your account. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.
Courses can be purchased in full or via a payment plan.
Payment plans are a commitment to the course, not a subscription you can pause. If a plan is cancelled before it's complete, access to the course will end. If anything's making it tricky to keep up, just reach out, we're always happy to chat it through.
All course materials, workbooks, templates, and community content (including The Online Office's branded frameworks and resources) remain the intellectual property of Sarah FryJones. You're granted a personal, non-transferable licence to use these materials for your own business. They may not be resold, redistributed, or shared outside your own use without our written agreement.
Where we work together on 1:1 services, we'll each keep confidential any non-public business information shared in the course of that work, and only use it for the purpose of delivering the service.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under English law.
Subject to that, our total liability to you for any claim arising from these terms or our services is limited to the total fees you've paid us in the 12 months before the claim arose. We're not liable for any indirect or consequential losses, including loss of profits, business, or opportunity.
Our services relate to marketing, digital support, and business community support. Nothing we provide constitutes legal, financial, tax, or other regulated professional advice, and you should seek independent advice on those matters where needed.
We may suspend or end your access to the membership or a service where there's been a breach of these terms, including non-payment, without affecting any fees already due. We'll always try to sort issues out directly with you first wherever we can.
For ongoing retainer services, either party may end the arrangement by giving 30 days notice.
We're not liable for any delay or failure to perform caused by circumstances beyond our reasonable control.
If you're unhappy with a service, get in touch at [email protected], I'm human too, and I'd genuinely rather hear about it and put it right. Complaints relating to data protection are handled under our Privacy Policy.
These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales. If any part of these terms is found unenforceable, the rest will remain in effect. We may update these terms from time to time, with reasonable notice published on our website.
Copyright 2026 © Sarah FryJones / The Online Office
Whoever you are, however you identify, you’re welcome here.
This space is built on kindness, honesty, and real-life support. No matter your background, race, gender expression, neurotype, or body shape, if you’re here to grow, rebel a little, and reclaim your spark, pull up a chair. You belong and it's awesome to have you here.